Tipard Home>Frequent Asked Questions
Q: What do Tipard Studio dedicate to?
A: Tipard Studio, specialized in the field of digital video and audio software, dedicating to the user-friendly multimedia software products for Windows and Mac. We develop multiple market channels based on the Internet to the people all over the world.
Q: How do I know my computer is compatible with the software?
A: You must make sure that your operation system in accordance with the webpage system requirement.
The windows products System Requirements:
OS Supported: Windows NT4/2000/2003/XP and Windows Vista.
Hardware Requirements: 800MHz Intel or AMD CPU, or above; 512MB RAM or more.
The Mac products System Requirements:
Processor: PowerPC® G4/G5 or Intel® processor
OS Supported: Mac OS X 10.4 or above
Hardware Requirements: 512MB RAM, Super VGA (800×600) resolution, 16-bit graphics card or higher.
Q: What’s the free trial version?
A: Each software has a free trial version for our customers. So the customers can experience better for our software. Moreover, the free trial version gives the customers advantages to know the software easier than reading the literal description. In fact, the trial version is the same as the full version in functionality, except a 5-minute length limitation on converting files.
Q: What’s the full version?
A: Only registered users are able to get the full version after purchase. With the full version, the users can get the free service for life and the free upgrade service.
Q: Is there any service for the trial users?
A: We are extremely appreciative of your using our software. And we would take the trial users’ questions and suggestions seriously as the registered users’.
Q: What is Extended Download Service?
A: It is provided by RegNow in case customers forget or lost their registration information when they want to re-install the program. Actually, we do not suggest customers purchasing these services. If you lost or forget your registration e-mail, please contact us with your order number or the e-mail address you used to place the order, then we will resend the registration e-mail to you without any charge.
Q: How can I upgrade my software when there is a latest version? A: What you need to do is re-download this software from the product webpage or the download page. And covers your original one. Then input your User Name and your Registration Code.
Q: What if I have questions about the usage with the software?
A: Firstly, you must make sure your software version is the latest version. And we suggest customers to read the help documentation carefully to know the program's completely. If you have any questions or meet any problems, you can first read our FAQ and the Tutorial. For the FAQ and Tutorial, please visit Tipard Tutorial Page.
You also can contact our support team for assistance. E-mail: support@tipard.com
Q: My PC is equipped with NVIDIA® CUDA™ graphic card, but why the GUP acceleration does not work?
A: Firstly, the NVIDIA® CUDA™ graphic card is only supported by the NVIDIA driver, while your PC graphics driver may be Windows built-in one, which can not support your graphics, so the GUP acceleration can not work. Then, you must make sure that your driver is the latest one on the NVIDIA official website.
